Australian Privacy Principles

I follow the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth). These principles guide how I collect, use, disclose, secure, and dispose of your personal data. You can learn more at www.oaic.gov.au.

What Is Personal Information and Why Do I Collect It

Personal information refers to data that can identify you individually—such as your name, contact details, or health history.

I collect personal information to provide mental health counselling, supervision, and trauma-informed services. This may include scheduling appointments, responding to enquiries, or fulfilling ethical obligations of client care.

How Personal Information Is Collected

Your information may be gathered via interviews, phone calls, emails, my website ( janetirwin.com.au), referral partners, cookies, or publicly available sources. I always aim to explain how and why data is collected where appropriate.

Use and Disclosure of Personal Information

I use your personal data primarily to offer therapeutic services and communicate professionally. In limited cases, data may be used for secondary purposes related to these core offerings, where reasonably expected. Disclosure occurs only with your consent or where legally required.

Sensitive Information

I only collect sensitive information—such as health data or beliefs—when it’s necessary for care, with your full consent or as required by law. I handle this information with heightened confidentiality and care.

Third-Party Information Sources

Where practical, I collect data directly from you. Occasionally, data may be received from third parties (e.g. GP referrals). If that occurs, I take reasonable steps to inform you and ensure accuracy.

Access to Your Personal Information

You may request access to your personal data or seek corrections. Requests must be made in writing, and reasonable identification may be required. There’s no fee for access, though an admin charge may apply for copied documents.

Keeping Your Information Up to Date

I strive to keep your data accurate and complete. If you notice an error, please contact me so I can update my records promptly and continue offering quality care.

Policy Changes

This Privacy Policy may be updated periodically to reflect changes in legislation or practice. The latest version will always be available on my website.

Questions or Complaints

If you have any concerns or questions about this Privacy Policy or how your data is managed, please reach out via the contact page